WHAT EPICFORCE TECH’S SUPPORT LOOKS LIKE AFTER YOUR EPICOR® ERP GO-LIVE DATE

What Epicforce Tech’s Support Looks Like After Your Epicor® ERP Go-Live Date

What Epicforce Tech’s Support Looks Like After Your Epicor® ERP Go-Live Date

Blog Article

Implementing Epicor® ERP is a major milestone — but it’s just the beginning. The true success of your ERP investment hinges on what happens after the system goes live.

At Epicforce Tech, we know that post-go-live support is where many ERP projects stumble — often leading to adoption issues, user frustration, and missed ROI. That’s why we’ve built a post-implementation support model focused not just on “fixing issues” but on empowering your team to thrive.

In this article, we’ll walk you through what Epicforce Tech’s support looks like after your Epicor® ERP go-live date, and why ongoing partnership is critical to ERP success.

???? Why Post-Go-Live Support Is Not Optional

Many companies make the mistake of thinking that once Epicor® ERP is deployed, the job is done. But reality hits fast:

  • Users need hands-on support navigating a new interface

  • Real-world processes expose gaps in design or data

  • Custom reports or dashboards need last-mile tweaks

  • Unexpected errors or performance lags appear under load

  • Adoption stalls without reinforcement training

Post-go-live support is not just about stability — it’s about realizing value.

That’s why Epicforce Tech remains deeply involved after the switch is flipped. Our consultants don’t disappear; they double down to ensure your team feels confident, your workflows align with real operations, and your ERP evolves as your business does.

???? Epicforce Tech’s Post-Go-Live Support Framework

Our post-go-live support is structured around six core pillars:

1. ???? Hypercare Period (First 30–90 Days)

Immediately after go-live, our team enters a hypercare mode, where we:

  • Monitor system stability and key performance metrics

  • Resolve critical issues and bugs in real-time

  • Provide same-day support on urgent user queries

  • Guide department heads through first real transactions

  • Validate integrations and third-party syncs

This is the most critical phase to build confidence and catch errors early.

2. ????‍???? User Training Reinforcement

Even with pre-go-live training, most users struggle until they engage with the system daily.

That’s why we offer:

  • Role-based refresher sessions

  • Live support clinics for power users and finance/admins

  • How-to video libraries for repeatable guidance

  • On-demand answers to “how do I do this in Epicor®?”

Our goal: reduce dependency on IT by making users self-reliant.

3. ????️ Stabilization & Optimization

Post-go-live isn’t just about fixing what’s broken — it’s about fine-tuning what was missed:

  • Identifying bottlenecks in order-to-cash or procure-to-pay cycles

  • Tuning reports that don’t align with current data structures

  • Updating permissions or user roles

  • Resolving exceptions not covered during UAT

  • Refining dashboards or KPIs for clarity

Epicforce Tech treats stabilization as a collaborative phase — not just ticket resolution.

4. ???? Data Accuracy & Reporting Validation

Post-go-live is the first time your business runs fully on live data. We focus on:

  • Validating opening balances, inventory, and financial postings

  • Ensuring transactional integrity across modules

  • Helping you reconcile legacy data and reporting gaps

  • Building or correcting custom SSRS dashboards, trackers, and alerts

This phase is key to ensuring trust in the system and executive buy-in.

5. ???? Strategic Advisory & Continuous Improvement

Your ERP should evolve as your business grows. That’s why we stay engaged with:

  • Monthly review calls with key stakeholders

  • Change request prioritization and planning

  • Epicor® feature recommendations for new modules

  • Automation opportunities based on usage trends

  • Scalability assessments for new locations or departments

At Epicforce Tech, we become your long-term ERP partner, not just your implementer.

6. ???? Dedicated Helpdesk & SLA-Driven Support

Our clients have access to an experienced Epicor®-focused helpdesk, offering:

  • SLA-backed response and resolution times

  • A dedicated support portal and ticket system

  • Escalation workflows for urgent issues

  • Knowledge base articles curated for your environment

  • Named consultants familiar with your specific configuration

You’re never left in the dark when an issue arises.

???? Real-World Example: What This Looks Like in Action

Client: A mid-size manufacturer upgraded to Epicor® Kinetic and went live with five modules across operations and finance.

Epicforce Tech’s post-go-live impact:

  • Identified and resolved a duplicate PO issue within 24 hours

  • Delivered live walkthroughs of production scheduling for plant leads

  • Rebuilt three reports that were mismatched due to legacy logic

  • Trained 15 team members on custom dashboards in two sessions

  • Completed a data clean-up of 4,000+ supplier records using automation

Result: Within 60 days, the client achieved full system confidence and reduced support dependency by 70%.

???? How Epicforce Tech Stays Connected with You

To keep our support proactive (not reactive), we offer:

  • Quarterly ERP health checks

  • Usage analytics reporting

  • System improvement recommendations

  • Compliance tracking for audit readiness

  • Real-time user feedback loops

We make sure your ERP keeps working for you — not the other way around.

???? What Happens Without a Post-Go-Live Strategy?

Without proper post-go-live support, organizations often face:

  • Poor adoption and user resistance

  • Rework on configurations due to real-world gaps

  • Mounting IT backlog with no ownership

  • CFOs or department heads losing trust in data

  • Loss of momentum and wasted investment

At Epicforce Tech, we believe implementation success isn’t a finish line — it’s a launchpad.

???? Why Choose Epicforce Tech for Epicor® ERP Support?

What makes our post-go-live support unique?

  • We assign named consultants, not rotating help

  • We combine ERP knowledge with business process thinking

  • We align support with your business KPIs, not just system uptime

  • We’re independent of Epicor® but 100% focused on its ecosystem

  • We’re a team of Epicor® veterans — not generalists

???? Ready to Get More from Your Epicor® ERP?

If your team has recently gone live — or if you’re planning to — remember that the true value lies after deployment. Let Epicforce Tech help you navigate that journey with confidence, clarity, and results.

???? Contact us: info@epicforcetech.com
???? Call: (888) 280-5585
???? Visit: https://epicforcetech.com

???? Final Thoughts

Epicor® ERP isn’t just a software — it’s the backbone of your operations. But without structured post-go-live support, even the best systems can fail to deliver ROI.

Epicforce Tech doesn’t just help you implement Epicor®. We help you master it — every day after go-live.

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